Terms of Service
Our terms of service
Effective Date: 10th October 2025
These Terms of Service (“Terms”) govern your use of our platform and services. By accessing or using RepScout.ai, you agree to be bound by these Terms.
1. DEFINITIONS
- Client: The organization entering into this agreement.
- User: An individual authorized by the Client to use the platform.
- Data Controller: The Client, who determines the purpose and means of personal data processing.
- Data Processor: RepScout, who processes personal data on behalf of the Client.
- Subprocessor: A third party authorized by RepScout to process data on its behalf.
2. ABOUT REPSCOUT
RepScout AI Ltd (“RepScout,” “we,” or “us”) provides AI-powered candidate assessments, voice-based roleplay interviews, automated scoring, analytics, and email communication services.
3. ELIGIBILITY
You must be 18 years or older and have authority to enter into these Terms on behalf of an organization. If you use RepScout on behalf of an employer or client, you represent that you are authorized to bind them.
4. YOUR ACCOUNT
You are responsible for maintaining the confidentiality of your account credentials and all activity that occurs under your account. You agree to:
- Provide accurate information
- Notify us of unauthorized use
- Not share login credentials
5. ACCEPTABLE USE
You may not use RepScout to:
- Violate laws or regulations
- Send spam or unauthorized marketing emails
- Collect data without valid legal basis or consent
- Interfere with platform operations or security
We reserve the right to suspend or terminate access for violations.
6. EMAIL COMMUNICATION
RepScout may provide automated email functionality using a shared AWS SES identity (e.g. noreply@mailer.repscout.ai). You agree:
- You are solely responsible for the content and legality of all emails sent via the platform
- All recipients must have provided valid consent
- Each message must include an unsubscribe link and appropriate attribution
- You may not use purchased, scraped, or third-party contact lists
7. INTELLECTUAL PROPERTY
All intellectual property rights in the platform, assessments, AI agents, branding, and documentation belong to RepScout. You retain rights to your submitted data.
8. PRIVACY & DATA PROTECTION
Your use of the platform is governed by our Privacy Policy and Data Processing Addendum (DPA), which are incorporated into these Terms by reference and form part of your agreement with us.
As a processor, RepScout processes candidate and assessment data on behalf of Clients. Clients are responsible for their own legal basis for processing and ensuring compliance with applicable data protection laws.
9. THIRD-PARTY SERVICES
We use trusted third-party providers such as:
- AWS (hosting, email delivery)
- Google Analytics, Amplitude, and Sentry (platform analytics and monitoring)
Data may be shared with these subprocessors solely for operational purposes, in accordance with our DPA.
10. DATA RESIDENCY
Clients may configure EU or US data residency at the time of signup. RepScout will process personal data within the selected region unless instructed otherwise in writing.
11. AVAILABILITY & SERVICE LEVELS
We strive for 99.5% uptime, measured monthly. While we aim for uninterrupted access, we do not guarantee that the platform will always be available. Support is available Mon–Fri, 9am–6pm UK time. Enterprise customers may receive enhanced service levels, as outlined in a separate Order Form or SLA.
12. TERMINATION
You may terminate your account at any time. We reserve the right to suspend or terminate access if you breach these Terms or applicable laws.
Upon termination:
- Your access will be revoked
- Your data will be deleted or returned in accordance with our Data Processing Addendum
13. LIMITATION OF LIABILITY
To the fullest extent permitted by law, RepScout shall not be liable for indirect, incidental, or consequential damages. Our total liability for any claims is limited to the amount you paid for the Services in the three (3) months prior to the claim.
14. GOVERNING LAW
These Terms are governed by the laws of England and Wales. Disputes shall be resolved in the courts of London, UK.
15. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy and Data Processing Addendum, constitute the entire agreement between you and RepScout. They supersede any prior agreements or understandings, whether written or oral.
16. CHANGES TO THESE TERMS
We may modify these Terms at any time by posting an updated version to our website. Continued use of the platform after changes means you accept the updated Terms.
17. CONTACT
For any questions, contact us at: